**Please kindly review our cancellation information below before scheduling an appointment. By booking with Purple Lash, you are accepting the terms and conditions of our cancellation policy.

*New Client MUST fill out the waiver prior to your appointments.

*Consultation is required for the first visit.

*Please disclose any eye conditions, injuries, medications or treatment used on/in or affecting the eye area in advance.

*A credit card is required to book an appointment but all payments will be processed in the store.

*Cancellation policy : $50 fee will be applied for rescheduling/cancellation within 24 hours window.

*Tardiness: We offer a grace period of 10 minutes. If you arrive after the 10 minutes grace period, even with a phone call, you will be charge for $20 late / reschedule fee, and advise to reschedule, simply to be fair to all guests.

*All price are subject to change. All products purchase are final, No exchanges or refunds.

Refills Policy

We do not perform refill services on work that was not done at Purple Lash

Please get them removed before receiving first set from us. This is to avoid the risk of combing different adhesive and raised better application quality.

Cancellation Policy

*Your appointments are very important to our Purple Lash team professionals. We hold your appointments just for you ask that if you must cancel or reschedule any appointment, please provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. No shows will be charged 100% of service amount. No Exceptions.

Before your appointment

• Don’t Apply face creams or sunblock to the eye area

  Don’t Curl your lashes on the day of your lash application.

  Don’t Wear mascara.Don’t Wear makeup

During your appointment

• Considering how tempting it is to answer a cell phone when it rings, it is wise to avoid using one at all during your appointment.

After your appointment

• Avoid getting them wet for up to 12 hours after application.

• Do not rub or touch your eyes.

• Clean with eyelash foam cleanser every 3 days

• Brush through your eyelash tips in the morning

• Do not use oil based products around or on the eyes and don’t wear mascara

• Do not sleep on your face

• Stay on top of your infills (recommended every 2 – 3 weeks)